Returning jewelry

You can return purchased goods within 14 days of receiving them.
The goods must be unworn, unused and must not be damaged in any way, in the original packaging, or with the supplied certificate.
Do not accept a damaged shipment. The carrier is responsible for damage caused during transport and the shipments are insured.

If I did not have the goods in stock and you ordered them to order, you cannot return them within 14 days, see Terms and Conditions 2.2.4.

If you want to return the goods, write to us at: hanapolivkovaeshop@gmail.com
Pack the goods back from the transport packaging in which they arrived.
You can bring the package in person to our showroom or send it by Czech post.
If you are going to send the package, do not forget to insure it for the value of the goods.

1st floor, Smetanovo nábřeží 4, Prague 1.
Wednesday, Thursday, Friday - from 1 pm to 7 pm
Saturday - from 11 am to 6 pm or by prior arrangement

Czech Post - valuable writing in your own hands
In case of withdrawal from the contract, the sender pays the postage.
We will refund you the full price including postage.

The complaint procedure is part of the general terms and conditions of this e-shop. The full text of the terms and conditions can be found here:

Point No. 6 deals with complaints, you can also read its wording below:

Complaints Procedure

6.1 The Operator is responsible to the Consumer that the Goods are free of defects upon receipt.

6.2 If the Goods contain defects, the Consumer has the right to demand the delivery of new Goods without defects, if this is not unreasonable due to the nature of the defect, but if the defect concerns only a part of the Goods, the Consumer can only demand the replacement of the given part; if this is not possible, he has the right to withdraw from the Purchase Agreement.

6.3 The Consumer has the right to deliver new Goods or replace a part even in the case of a removable defect, if he cannot properly use the Goods due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the Consumer has the right to withdraw from the Purchase Agreement.

6.4 If the Consumer does not withdraw from the Purchase Agreement or does not exercise the right to the delivery of new Goods without defects or to the replacement of its component or to the repair of the Goods, he may request a reasonable discount. The Consumer has the right to a reasonable discount even in the event that the Operator cannot deliver new Goods without defects, replace its component or repair the Goods, as well as in the event that the Operator does not remedy the situation in a reasonable time or that the provision of the remedy would cause significant difficulties for the Consumer.

6.5 The right of defective performance does not belong to the Consumer if the Consumer knew before taking over the Goods that the Goods had a defect, or if the Consumer caused the defect himself.

6.6 The Operator's liability for defects in the Goods does not apply to wear and tear of the Goods caused by its usual use, in the case of Goods sold at a lower purchase price for a defect for which a lower purchase price was agreed, in the case of used Goods for a defect corresponding to the degree of use or wear and tear the Goods had upon receipt By the consumer, or if it follows from the nature of the Goods.

6.7 If a warranty is provided for the Goods, the Consumer has the right to claim liability for defective performance during the warranty period.

6.8 At the Consumer's request, the Operator is obliged to provide the Consumer with a warranty certificate. If the nature of the Goods allows it, instead of a warranty certificate, it is sufficient to issue the Consumer with a proof of purchase of the Goods containing the information that must contain the information as a warranty certificate. The warranty card must contain the first and last name, name or business name, ID number and seat of the Operator.

6.9 Complaints about the Goods, including the removal of defects in the Goods, must be dealt with without undue delay, no later than 30 days from the date of application of the complaint, unless the Operator and the Consumer agree on a longer period. After the expiry of this period, the Consumer has the same rights as if there had been a material breach of the Agreement.

6.10 The expiry of the period for processing the complaint is set in the event that the Operator has not received all the documents necessary for the processing of the given complaint, until such time as the documents are delivered.

6.11 The Operator or an entity designated by him shall, after proper processing of the given claim, invite the Consumer to take over the repaired Goods.

6.12 The right to exercise rights due to defects in the Goods ceases in the event of unprofessional assembly or unprofessional commissioning of the Goods, as well as in the event of unprofessional handling of the Goods, i.e. in particular when the Goods are used in conditions that do not match the parameters specified in the documentation for the Goods.