Withdrawal from contract
As a consumer, you can withdraw from the contract within 14 days of receiving the goods, without giving a reason. The quickest way is the online form on this page.
Other ways
- Download the model withdrawal form (PDF), fill it in and send it by e-mail or by post. Using it is optional.
- By e-mail to hanapolivkovaeshop@gmail.com.
- By letter to Mgr.art. Hana Beskyd Polívková, Na Pískách 579, 254 01 Jílové u Prahy, Czech Republic.
The deadline is met if you send the withdrawal no later than on the last day of the period. I will confirm receipt by e-mail without undue delay.
How to return the goods
Send or hand over the jewellery to me no later than 14 days after withdrawal, to Na Pískách 579, 254 01 Jílové u Prahy, Czech Republic, or in person by prior arrangement at the showroom in Prague or at the studio in Jílové u Prahy (Pražská 34). You bear the cost of returning the goods. I will refund your money without undue delay, no later than 14 days after withdrawal.
The full text is in the terms and conditions, Art. 5, and in the refund policy.